FAQ

Where is Blackwood Pet Food made?
Blackwood Pet Food is headquartered and manufactured in Lisbon, Ohio.

What is slow cooking and why is it different than other methods?
What comes to mind when you think of slow cooking? Fall-off-the-bone tender BBQ ribs? Grandma’s pot roast? These foods are traditionally made using a slow cooking method – low and slow. Slow cooking provides tender, nutrient rich foods for pet parents by breaking down tissues in the meat. The slow cooking process of pet food is aimed at breaking down starch.

Can I store open canned food?
Canned food may be stored. Cans should be tightly covered and kept in the refrigerator for no longer than 72 hours. Any leftover food, after three days, should be discarded.

Before what time should I place my order for it to be processed the same day?
You should place your order no later than 2 p.m. Eastern Time (Monday-Friday) in order for your order to be processed the same day. After 2 p.m., please allow one additional business day for your order to be processed. This is directed for ALL methods of shipment.

If you are selecting one or two day shipping and you place your order either on a Thursday after 2 p.m. Eastern Time or on a Friday, your order will not arrive until Monday. This is because there is no weekend delivery.

How long do I have to wait for my order to be processed if I place an order on a weekend?
Typically, it takes one business day to process your order if placed before 2 p.m.  Eastern Time. If an order is placed on a weekend, it will not be processed until Monday. This is directed for ALL methods of shipment.

In addition, if you place your order on a Thursday after 2 p.m. Eastern Time or on a Friday and select on day shipping, your order will not arrive until Monday. This is because there is no weekend delivery.

How long do I have to wait for my order to be processed if I place an order on a holiday?
If an order is placed on a holiday where the Blackwood facility is closed, your order will not be processed until the next working business day. This is directed for ALL methods of shipment.